REFUND & RETURN POLICY

Dina’s Pizza & Pub has proudly served the Cleveland area for over 40 years. We strive to provide high-quality food and service with every order.

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If there is an issue with your order, please contact the restaurant the same day at (216) 351-3663.

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To be eligible for any refund, replacement, or store credit:

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• The issue must be reported the same day the order was received

• The food must remain in its original container(s)

• 75% or more of the item must remain present

• Physical evidence may be required, including photos or return of the food item

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Refunds, replacements, or store credit may be considered for:

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• Incorrect food orders

• Missing food items

• Severely burnt, damaged, or undercooked items

• Incorrectly prepared items

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Items prepared correctly to Dina’s standards and ordered as described may not qualify for refunds, remakes, or credits due to personal taste or preference.

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Certain items may vary slightly in texture or consistency after packaging and transport, especially carryout and delivery orders. For example, crispy wings cannot be guaranteed for carryout or delivery.

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Approved refunds or credits will be limited to the affected item(s) only. In many cases, a replacement item or store credit may be offered instead of a monetary refund.

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Food that has been excessively consumed, discarded, repackaged, or tampered with may not qualify for any refund, replacement, or credit, as we are unable to verify the issue.

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As a private business, Dina’s Pizza & Pub reserves the right to refuse service or deny refunds/credits in cases of abuse, repeated complaints, or policy violations.

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We reserve the right to modify this policy at any time.