REFUND & RETURN POLICY

Dina's Pizza & Pub takes pride in its service to the Cleveland area for the past 35 years. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at dinaspizzaandpub@gmail.com. In order to be deemed eligible for a refund of any kind, we require a same day call to our restaurant (216)351-3663 & the food must be returned/picked up in the original container(s).  

 

Refunds will only occur if and only if:

  • Food Order Errors.

  • Food Order Incomplete. 

    • Severely burnt or damaged

      • i.e. undercooked food items or burnt food items, incorrectly prepared items.

  • Food Dissatisfaction.

    • In which case, we will need physical evidence, whether a picture is sent via email to dinaspizzaandpub@gmail.com or it to be physically presented to a shift leader or manager.

      • 75% or more of the food must be present to receive any refund or store credit.

      • We will offer a replacement/ remade food item OR food credit for incorrect food.

      • Food credit will only be the price of that food item.

 

In most cases, you will be refunded the sales price amount associated with the error or a percentage if any of the food has been consumed.

 

Your order will be priority if you come to pick it up and present the order to a shift leader or manager on duty (75% or more of the food must be present to receive any refund or store credit). In all cases, please return the food order in the original container(s).

 

As a private business, it is the right of Dina’s Pizza & Pub to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policies, we, unfortunately, will not be able to conduct future business with the customer which will be determined by the Owners. 

Please note: We strive to prepare and package our pick up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce and consistency of some items may vary slightly after being packaged. Especially those items delivered.  (ie. Crispy wings cannot be guaranteed for to go or delivery orders).  

 

* If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue any discount, refund or store credit.